Frequently Asked Questions

Orders & Customization

Can I customize any item?

Yes! Most of our products can be personalized with names, dates, photos, or custom text. Just reach out to us via our Contact page before ordering to discuss your vision.

How long does it take to receive my order?

Custom orders typically take 5–7 business days to produce, plus shipping time. Rush orders may be available — contact us for details.

Do you accept bulk or group orders?

Absolutely! We love working on group orders for family reunions, graduations, and events. Contact us early so we have enough time to create your perfect pieces.

Shipping

Do you ship nationwide?

Yes, we ship across the United States. Shipping times and rates are calculated at checkout.

Will I get a tracking number?

Yes! Once your order ships, you'll receive a confirmation email with your tracking information.

Returns & Exchanges

What is your return policy?

Because most of our items are custom-made, we do not accept returns or exchanges unless the item arrives damaged or defective. Please review our Refund Policy for full details.